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Published: Tuesday, 11/12/2013

Professional Skills Institute: Making Healthcare A Collaboration For All Involved

Quality healthcare is a complex enterprise that requires the skills and collaboration of all medical professionals. Medical personnel must work round the clock to meet with concerned patients whose health simply cannot wait.

It truly takes a dedicated team to deliver responsible and diligent care. The care of a patient usually begins in a physician’s office staffed by medical assistants, and medical billing and coding specialists who must work together to provide a cohesive, organized and quality visit.

Professional Skills Institute offers two programs that foster such collaboration and talent: Medical Assisting and the Medical Billing and Coding Specialist. Students attending PSI take a Medical Law and Ethics course, where the importance and maintenance of patient confidentiality is taught as a collaborative effort.

Patient privacy is a staple of the medical field and one that it integrated into all curriculums. Once completed, students must pass an exam in order to achieve a certificate in the Health Insurance Portability and Accountability Act (HIPAA) before they go on to externship. HIPAA protects the privacy of individually identifiable health information. If quality healthcare is to begin, then all members of a staff must adhere to the strict and vital standards of privacy whether it is in a physician’s office, hospital or other medical facilities. Once this is established, then the assessment and treatment of a patient may begin.

Medical assistants and medical billing and coding specialists work together by performing a multitude of duties.

Upon entering the office, patients check in and a medical assistant performs vitals and a short summary regarding the nature of the visit in order to prepare the doctor. Once a diagnosis has been determined, then the medical billing and coding specialist must code properly. Both parties must rely on each other in the medical setting to complete patient care and process the claim correctly. Without both aspects, a patient cannot receive proper care and may incur higher costs than anticipated. If coded incorrectly and billed improperly, it will cause frustration for patients, doctors’ offices and insurance companies.

PSI works with an Advisory Committee comprised of medical professionals from the community to help ensure that PSI is meeting the needs of employers. Together they discuss curriculum changes that are no longer applicable in the workplace. They also collaborate on new courses such as Disease/Pharmacology, the use of Electronic Health Records (EHR) and the upcoming ICD-10-CM.

PSI also works with the community by placing students at externship sites. Near the completion of their programs, students must complete a 160-hour externship. PSI has clinical contracts with externship sites such as physician’s offices, clinics, health departments, urgent care centers and medical equipment supply companies. The student is rotated through the facility in clerical and clinical areas in order to receive a variety of experiences. An evaluation is completed by the clinical site at the end of the externship. This is a great opportunity for students to put their clinical and clerical skills to the test and gain experience.

Excellent skills and teamwork are at the heart of treating patients, whether it is someone who rarely visits a doctor’s office or someone who is a frequent visitor. Together, all staff must maintain a professional and respectful environment. A collaboration of trust and communication is the perfect mix for patients as they proceed through an ever-changing healthcare system. PSI proudly works with its students and the community to accomplish these goals.

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