United Nations help sought to restore Detroit water service

Welfare groups seeking help for delinquent customers

6/25/2014

DETROIT — Several groups concerned about Detroit residents who had their water shut off for nonpayment have taken the unusual step of appealing to the United Nations for support in an effort to force the restoration of service.

The organizations sent a letter last week to the U.N. Human Rights Office of the High Commissioner saying mass water shutoffs are leaving poor people and families at risk in the city, which is attempting to emerge from the largest municipal bankruptcy in U.S. history.

Three U.N. experts responded today that the shutoffs could constitute a violation of the human right to water.

“Disconnections due to non-payment are only permissible if it can be shown that the resident is able to pay but is not paying,” human right to water and sanitation expert Catarina de Albuquerque said in a statement issued from the United Nations in Geneva. “In other words, when there is genuine inability to pay, human rights simply forbids disconnections.”

What the U.N. might do beyond that was unclear. De Albuquerque can make recommendations and lend moral weight because she is independent, but she has no enforcement power. She can engage directly with a government about complaints, but those exchanges are confidential until she makes a report to the Human Rights Council. De Albuquerque also noted in a 2011 report that the U.S. has signed, but not ratified, many of the relevant treaties on the right to safe water access.

The groups that wrote to the United Nations — Blue Planet Project, Food & Water Watch, Detroit People’s Water Board and the Michigan Welfare Rights Organization — are also concerned about any possible privatization of the city’s water department.

Detroit’s water department, which is responsible for about $6 billion of the city’s $18 billion in debt, is one of the major issues in the bankruptcy. But unlike some debt that is not supported by revenue streams, water department debt is covered by bill-paying customers.

Earlier this year, the Detroit Water and Sewerage Department said it would be more assertive toward delinquent customers. About 46,000 shut-off notices were mailed out in May and service to 4,500 customers was cut over the past few weeks.

Of the customers shut off, “more than half of those came into the office and paid the accounts in full” within a day or two, department spokeswoman Curtrise Garner said. About 17,000 customers currently are on payment plans.

“If people are being proactive, we work with them,” Garner said. “But if we don’t hear anything, we don’t know if they are not paying or if they won’t pay.”

About 90,000 active customers in Detroit are delinquent on their bills to the tune of about $90 million, she added.

Nicole Hill, who lugs jugs of water from friends’ homes, said her service was cut off six weeks ago and she got a bill today for about $5,000.

“I never received a shut-off notice. They didn’t put a note on the door,” she said. “I went to wash the breakfast dishes, turned the thing on and nothing.”

Hill, 41, believes the amount she owes is closer to $1,000 and the higher figure is partly is due to service at a former rental home not being shut off after she moved out. She also said she has asthma and fibromyalgia and can’t work. Her three children are staying with friends for now.

Tom Stevens, a member of the Detroit People’s Water Board, said the groups approached the U.N. hoping to get “international legal recognition of the violation of human rights.” The letter calls for the city to immediately restore water service and abandon any further cutoffs.

Detroit’s water department serves about 700,000 city residents and 4 million people in southeastern Michigan. Detroit sells its water service to suburban communities, which then bill their residents for it.

As part of the bankruptcy reorganization, state-appointed emergency manager Kevyn Orr has sought the creation of a regional water department that would include the metro area’s three major counties. But some suburban leaders are concerned about the possible future financial burdens that infrastructure repairs on the aging system would place on their residents.

The issue is “something a little bit bigger than some people who can’t pay their water bills,” said Kate Fried, a spokeswoman for Food & Water Watch.

“Shut-offs ... are indicative of a broader, system-wide problem,” she told The AP. “It’s quite possible the emergency manager is kind of clearing the books in order to make the water system more attractive to potential private investors.”

Private companies, she said, are unreliable service providers and beholden to shareholders rather than customers. Rates also tend to increase, she said.

Orr has made it clear that selling the water department “is not an option under consideration,” said his spokesman, Bill Nowling.

Associated Press reporter Alexandra Olson at the United Nations contributed to this report.