Car buyers want high-tech, but glitches hurt quality
Car buyers increasingly want high-tech features like voice recognition and navigation. But they’re not very forgiving of the car company when those systems fail. The top complaints in J.D. Power’s closely-watched survey of new vehicle owners, released today, involved technologies that drivers are clamoring for. Voice recognition systems either didn’t recognize commands or didn’t work at all. Bluetooth systems had trouble connecting with drivers’ phones.