The Toledo Department of Public Utilities has extended the hours for its customer service call center and plans to hire additional staff to reduce callers’ wait times.
Starting today, the call center operates from 7 a.m. to 6 p.m. on weekdays, and calls received but placed on hold before 6 p.m. will be answered after 6 p.m. if necessary. The city is hiring eight new representatives to handle customer inquiries, according to a department statement.
The department’s walk-in hours remain the same, 8 a.m. to 5 p.m. weekdays, hours during which customers also may email the department at firstname.lastname@example.org with service inquiries.
The call center’s phone number is 419-245-1800.
Guidelines: Please keep your comments smart and civil. Don't attack other readers personally, and keep your language decent. Comments that violate these standards, or our privacy statement or visitor's agreement, are subject to being removed and commenters are subject to being banned. To post comments, you must be a registered user on toledoblade.com. To find out more, please visit the FAQ.