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Published: Thursday, 6/23/2011

Chrysler: Warranty claims tumble 58%

BLADE STAFF AND NEWS SERVICES

Chrysler Group LLC said the rate of customer warranty claims dropped 58 percent since 2007 as the company improved its “horrible” quality and customer perception.

Researcher J.D. Power & Associates has yet to release its annual initial-quality survey of new vehicles, but Wednesday Chrysler quality executive Doug Betts said he hadn’t seen Chrysler’s results but said its improved quality leaves the firm without worry of being “embarrassed.”

The Chrysler brand finished 23rd in the J.D. Power survey last year with 122 complaints per 100 vehicles, Jeep ranked 27th, and Dodge was 28th.



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