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Published: Monday, 10/10/2011

BlackBerry reports problems in Europe, Middle East and Africa, says it’s investigating


LONDON — The maker of BlackBerry says it’s investigating an unidentified issue affecting customers in Europe, the Middle East and Africa.

Research in Motion Ltd. gave few further details Monday, but telephone companies whose customers use the company’s smartphones said that Internet access and BlackBerry’s popular messenger service appeared to be affected.

T-Mobile UK said in messages posted online that there was an “issue with sending and receiving via the BlackBerry Messenger service as well as using BlackBerry Internet services.”

It said that it and Research in Motion are looking into the matter.

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